Everything You Need To Know About GambleAware Is Right Here

Skip to content

Corporate documents

You can find out about the Office of Responsible Gambling is making a difference in NSW from our corporate documents.

From our strategic plan, progress reports, annual reports and activity summaries, you'll get a total picture of what we do and why, how we do it and what we've achieved.

Strategic plan

The Office of Responsible Gambling’s Strategic Plan for 2021-24 outlines our vision to work towards zero gambling harm.

We will achieve this by:

  • preventing and reducing gambling harm, for people at risk and the broader community
  • improving individual and community wellbeing, for those affected by gambling harm
  • supporting people to make informed choices about gambling
  • contributing to public debate and influencing gambling harm prevention and minimisation by government, industry, community, and other stakeholders.

The key outcomes of the plan are:

  • Research - Our research builds the evidence base to influence gambling policy, programs and behaviour.
  • Education & Awareness - We educate and empower individuals and the community so that they can make informed choices, take action to prevent and reduce gambling harm, and seek support when they need it.
  • Services & Support - Our support and treatment services are multimodal, integrated, tailored to the needs of diverse communities and are widely seen by professionals and people experiencing gambling harm as accessible and effective.
  • Leadership & Influence - We lead and influence stronger gambling harm prevention and minimisation culture and practice by government, industry, community, and other stakeholders.

Our inaugural Strategic Plan 2018-2021 can be found below.

Our education and awareness agenda

We recognise the key role that education and awareness plays in reducing and preventing gambling harm through a public health approach.

The Education and Awareness Agenda provides a high-level framework to guide our initiatives to educate and empower the community and aligns with the objectives of our Strategic Plan 2021-2024.

A wide range of stakeholders contributed to the development of the agenda,  including GambleAware Providers, industry representatives, community organisations and people with lived experience.

Our education and awareness objectives and priority populations

We aim to prevent and reduce gambling harm experienced by the NSW community and particularly by priority populations. We achieve this by:

  • recognising gambling harm as a public health issue
  • developing evidence-based projects and programs that consider the social determinants of health
  • acknowledging that gambling harm occurs on a continuum and that each individual and community experience is unique
  • integrating the perspectives and views of people with lived experience of gambling harm in project and program development.

People who are at risk of experiencing gambling harm are our priority populations. These include: 

  • men
  • young people aged 12-24
  • culturally diverse communities
  • Aboriginal communities
  • affected others
  • people with co-morbidities.


Our education and awareness effort also focuses on people who can influence the gambling harm experienced by others. They are:

  • parents and partners
  • teachers
  • health and community professionals.

Our research

Our approach

We fund and support relevant, timely and rigorous research and build capacity in the gambling research field to build an evidence base that:

  • informs improvements to policy and regulation
  • evaluates and guides improvements to programs and support
  • contributes to an informed public discussion on gambling harm, increasing community awareness and understanding
  • anticipates and keeps pace with emerging trends.

Progress reports

To share our progress against our goals we publish annual progress reports. These reports provide highlights of our progress towards our strategic plan goals over each financial year.

GambleAware annual activity reports

Please note that GambleAware replaced the Gambling Help brand in 2020–21.

Trust Deed and Policy Guidelines

The Responsible Gambling Fund is governed by a Trust Deed and Policy Guidelines issued by the Minister for Racing, consistent with section 115 of the Casino Control Act 1992.

Annual reports

The Office of Responsible Gambling and Responsible Gambling Fund is reported in the Annual Report of the associated NSW Government Department each financial year.

Interested in funding or a grant for a project of your own? 

Contact us to find out about current funding opportunities. Email info@responsiblegambling.nsw.gov.au or call 02 9995 0992.

Subscribe to eNews for regular updates

GambleAware acknowledges Aboriginal people as the traditional custodians of the land and we pay respects to Elders past, present and emerging. GambleAware is an inclusive support service.
Copyright © 2022 NSW Office of Responsible Gambling